BackUpdated 13 June 2026

Verdant Help Centre

How can we help?

Plain-English guides for everything in Verdant — from your first scan to GLP-1 Companion Mode. Search below or browse the sections.

Quick Start

Your first 5 minutes

  1. 1. Create your account

    Sign up with Google, Apple or a magic-link email.

  2. 2. Set your profile

    Tell Verdant your age, height, weight, goal and activity level.

  3. 3. Scan your first meal

    Tap the green camera. Frame your plate. Tap the shutter.

  4. 4. Log your weight

    Open the Weight tab and log today's number. Once a week is enough.

  5. 5. Ask the Coach

    Tap Coach and ask 'What should I eat tonight?'

  6. 6. Build a streak

    Pick a Challenge and log meals each day for a week.

  7. 7. Invite a friend

    Share your referral link and earn a free month when they subscribe.

Section 1

Welcome to Verdant

What Verdant is, who it's for, and how it helps you eat better.

What is Verdant?

Verdant is a calm, intelligent AI nutrition coach that helps you make smarter food decisions in the moment. Snap a photo of any meal, menu, or packaged food and get an instant red / amber / green verdict alongside calorie, protein, and behavioural insight.

Verdant is built around behavioural nutrition: small, repeated decisions shape long-term health far more than perfect diets. Instead of strict rules, Verdant nudges you toward better choices and helps you understand the patterns behind them.

Who Verdant is designed for
  • Anyone wanting to eat more consciously without obsessing over numbers
  • People working toward a weight goal — losing, gaining, or maintaining
  • Users on GLP-1 medications (Wegovy, Ozempic, Mounjaro) who need protein, hydration and muscle preservation support
  • First-time app users and older users — Verdant uses large text, plain English, and forgiving controls
  • Busy people who want a 5-second answer to "should I eat this?"
The four pillars
  1. AI meal analysis — photograph any food, get an instant verdict and breakdown.
  2. Weight management — log weight, see trends, understand what's actually working.
  3. Behavioural coaching — Verdant learns your patterns and gives gentle, personal nudges.
  4. Healthy habit building — streaks, challenges and weekly recaps that stick.

Section 2

Getting Started

Sign up, sign in, and activate your trial in under two minutes.

Creating your account
  1. Visit verdantcoach.com or open the Verdant app.
  2. Tap "Get started" or "Sign up".
  3. Choose how you want to sign in (see below).
  4. Confirm your email address if asked.
  5. Verdant will walk you straight into onboarding to set up your profile.
Sign-in methods

Google sign-in — tap "Continue with Google" and pick your Google account. Fastest option.

Apple sign-in — on Apple devices, tap "Continue with Apple". You can choose to hide your email.

Magic link — enter your email and Verdant sends a one-time sign-in link. No password to remember. Open the email on the same device for the smoothest experience.

You can use any method on any future sign-in as long as it's the same email address.

Free trial and subscription

Every new account begins with a free trial of Verdant Premium. During the trial you have full access to:

  • Unlimited meal scans
  • Verdant Coach (AI chat + weekly analysis)
  • Meal Ideas generator
  • GLP-1 Companion Mode
  • Challenges and referrals

At the end of the trial, choose a Monthly or Annual plan to continue. If you don't subscribe, your account stays — you'll just be limited to a small number of scans per week.

Section 3

Setting Up Your Profile

What Verdant asks for, why, and how it personalises your targets.

Your profile fields

Open Settings → Profile to set or update:

  • Age — used for calorie and protein calculations
  • Gender — used for BMR (the energy you burn at rest)
  • Height — in cm or ft/in
  • Current weight — in kg or lb
  • Goal weight — your target
  • Activity level — sedentary, light, moderate, or active
  • Dietary preferences — vegetarian, vegan, halal, kosher, gluten-free, dairy-free, allergies
  • GLP-1 settings — if you take Wegovy, Ozempic, Mounjaro or similar
  • Hydration settings — your daily water target

You can update any field at any time. Targets recalculate automatically.

How Verdant calculates your targets

BMI — body mass index = weight (kg) ÷ height (m)². Used as a rough health indicator, not a goal.

Calories — Verdant estimates your basal metabolic rate using the Mifflin–St Jeor formula, multiplies by your activity level, then adjusts for your goal (a deficit for weight loss, a surplus for gain).

Protein — between 1.6 g and 2.2 g per kg of body weight, higher on GLP-1 or when actively losing weight, to protect muscle.

Hydration — roughly 30–35 ml per kg body weight, adjusted up if you exercise or take GLP-1 medications.

These are starting points. Verdant gently tunes them based on your weekly trend.

Section 4

Scanning Meals

How to scan food, menus and packages — and how to read the result.

How to scan a meal
  1. Tap the green camera button at the bottom of the screen.
  2. Allow camera access the first time you scan.
  3. Frame the food so the whole plate is visible. Daylight helps.
  4. Tap the shutter, or upload a photo from your gallery.
  5. Verdant analyses the meal in 3–6 seconds.
  6. Confirm or adjust the portion size if asked, then save.
What you can scan
  • Cooked meals on a plate or in a bowl
  • Restaurant menus — Verdant ranks each dish red/amber/green
  • Packaged food labels — barcode or front-of-pack
  • Multi-packs (e.g. a 4-pack of yogurts) — Verdant detects per-unit nutrition
  • Drinks, snacks, takeaway, kids' meals
  • Photos of recipes from cookbooks or screens
Green, amber and red meals

Green — broadly supportive of your goals. High protein, fibre or nutrient density; sensible calories.

Amber — fine occasionally, watch the context. Often higher in refined carbs, saturated fat, or larger portion sizes.

Red — high in sugar, ultra-processed, or far above your goal-aligned calorie window. Not "forbidden" — Verdant explains why, and shows a smarter swap.

A red meal isn't failure. It's information. Patterns matter more than any single meal.

Tips for accurate scans
  • Take the photo from above so Verdant can see the whole portion.
  • Include the plate or bowl rim for portion scale.
  • For packaged foods, scan the nutrition label not the front.
  • If the result looks off, tap "Edit" and adjust portion, ingredients or calories.
  • Your edits teach Verdant — accuracy improves over time.

Section 5

Understanding Scores

Meal, daily, weekly and behavioural scores explained.

Meal score

Each meal gets a 0–100 nutrition quality score plus a red/amber/green band. The score considers protein density, fibre, sugar, saturated fat, processing level, and how the meal fits your daily targets.

Daily score

Your daily score (0–100) blends meal quality, calorie alignment, protein, hydration and timing. A score of 70+ is a strong day; 85+ is excellent. Missing meals lowers the score less than logging poor-quality ones — Verdant rewards honest logging.

Weekly score and behaviour analysis

At the end of each week Verdant produces a recap: average daily score, your strongest and weakest patterns, and one behaviour to focus on next week. This is where real change comes from — single days don't matter, weeks do.

Section 6

Daily Dashboard

What each dashboard card means and how to use it.

Dashboard cards

Calories remaining — how many calories you have left in your target window today. Negative means you've gone over.

Macro targets — protein, carbs, fat as rings. Protein is the most important ring to close.

Weight widget — your current weight, the 7-day trend, and distance to goal.

Hydration tracker — water logged today vs. target. Tap to add a glass.

Sugar bag progress — visualises body-fat change as bags of sugar lost or gained. A motivating, tangible metric.

Daily timeline — every meal you've logged today in order, with scores.

Coaching insights — one calm sentence from Verdant Coach about today's pattern.

Behavioural fingerprint — your personal eating shape over the last 30 days (timing, variety, consistency).

How to interpret the dashboard

Don't chase perfect numbers. Look for direction: - Is the weight trend line gently sloping the right way over weeks? - Is your protein ring usually closing? - Is the daily score above 65 most days? If yes, you're winning. Numbers wobble day-to-day — trend over weeks is what counts.

Section 7

Weight Tracking

Log weight, read trends and understand plateaus.

Logging your weight

Open the Weight tab and tap "Log weight". Enter your weight from any consistent moment — most users weigh first thing in the morning, after the toilet, before eating or drinking. Once a week is enough; daily is fine if it doesn't stress you.

Trends, charts and goals

Verdant shows your weight as a smoothed trend line, not jagged daily numbers. The trend strips out water-weight noise so you can see real change. You'll also see distance to your goal and an estimated date based on your current rate.

Sugar bag comparison

Every 1 kg of body fat is shown as a 1 kg bag of sugar. Losing 6 kg = six bags. It's a powerful way to feel progress that the scale alone can't communicate.

Plateau detection

If your weight stalls for 14+ days while you're aiming to lose, Verdant flags a plateau and suggests one of: protein bump, calorie recalibration, sleep check, or a 1-week diet break. Plateaus are normal and almost always solvable.

Section 8

Hydration Tracking

Log water, hit targets and see hydration trends.

Logging water

On the dashboard, tap the hydration card and add a glass, bottle or custom amount. Verdant remembers your default cup size.

Targets and scores

Your daily target is based on body weight and activity, with an upward bump if you're on GLP-1 or it's warm. The hydration score (0–100) reflects both volume and how evenly you sipped through the day.

Section 9

Verdant Coach

Your private AI coach for questions, plans and pattern insight.

What the Coach does

Verdant Coach is an AI chat that knows your profile, your meals, your weight trend and your behavioural patterns. It can: - Suggest meals that fit your goals - Explain why a meal scored red - Give you a weekly analysis with one focus area - Recommend habits tailored to your patterns - Build a personalised action plan for the week ahead

Example questions to ask
  • "What should I eat tonight that's high protein and under 600 kcal?"
  • "Why is my weight stuck?"
  • "Plan three meals for tomorrow under £8."
  • "I'm eating out at an Italian restaurant — what should I order?"
  • "What's the one habit I should focus on this week?"
  • "I'm on Mounjaro and I'm not hungry — what's the minimum I should eat?"
  • "Give me a shopping list for five high-protein lunches."

Section 10

Meal Ideas

Turn your fridge, shopping list or budget into ready-to-cook meals.

Fridge photo and shopping list analysis

Open Meal Ideas and tap "What's in my fridge?". Take a photo of your fridge or pantry — Verdant identifies ingredients and suggests meals you can make right now. The same works for a shopping list photo or typed list.

Generated meal modes
  • Budget meals — cheapest cost per serving
  • High-protein meals — 30 g+ protein per portion
  • Low-calorie meals — under 500 kcal
  • Air fryer meals — quick, oil-light
  • GLP-1 meals — small portions, protein-first, gentle on the stomach
  • Each suggestion shows calories, protein, prep time and a simple method.

Section 11

Challenges

Streaks, badges and challenges that make consistency fun.

Challenge types
  • Daily — log every meal, hit hydration, walk 8k steps
  • Weekly — five green meals, protein target 6 of 7 days
  • Personalised — Verdant invents a challenge tailored to your weakest habit
  • Seasonal — limited-time community challenges with badges
Streaks, rewards and badges

Maintain a streak by completing your challenge each day. Streaks unlock badges (Bronze, Silver, Gold, Diamond) shown on your profile. Long streaks earn referral-style rewards including bonus subscription days.

Section 12

Invite Friends & Earn a Free Month

Share Verdant and earn free months of Premium.

How referrals work
  1. Open the Referrals card on your dashboard.
  2. Share your unique link via WhatsApp, email, Facebook or copy & paste.
  3. Your friend signs up using the link and starts their trial.
  4. When they subscribe, both of you get a reward.
Rewards and subscription extensions
  • Friend subscribes → you get 30 free days added to your subscription.
  • Your friend gets a longer trial.
  • Stack rewards indefinitely — refer 12 paying friends and earn a free year.
Ambassador levels
  • Sprout (1 referral) — bronze badge
  • Sapling (5 referrals) — silver badge + early-access features
  • Grove (12 referrals) — gold badge + one free year
  • Forest (25+) — ambassador status, direct line to the Verdant team

Section 13

GLP-1 Companion Mode

Tailored support for Wegovy, Ozempic, Mounjaro and similar.

Turning on GLP-1 Companion

Open Settings → GLP-1 Companion and toggle it on. Pick your medication (Wegovy / Ozempic / Mounjaro / Saxenda / Other), your current dose, and your status (active, tapering, or stopped). Verdant adapts coaching, targets and meal ideas accordingly.

What changes in GLP-1 mode
  • Protein target rises to 1.8–2.2 g/kg to protect muscle while losing weight.
  • Hydration target increases — GLP-1 medications cause mild dehydration.
  • Meal Ideas favours protein-first, smaller portions, gentle on the stomach.
  • A weekly check-in tracks side-effects (nausea, fatigue) and hunger return.
  • Maintain Results Plan activates when you stop or taper, focused on habits and relapse prevention.
Muscle preservation score

Verdant tracks how well you're protecting lean mass through your weight loss, combining protein intake, resistance training frequency and rate of loss. Aim for the green band. If it drifts amber/red, Verdant suggests the smallest change with the biggest effect.

Important medical note

Verdant provides behavioural and nutrition coaching only. It is not a substitute for advice from your prescriber. Always consult your GP or specialist before changing your dose, stopping medication, or starting a new exercise programme.

Section 14

Subscriptions

Plans, billing and how to cancel.

Plans and trial
  • Free trial — full Premium access during your trial window.
  • Monthly — pay-as-you-go, cancel any time.
  • Annual — best value, two months free vs monthly.
  • All plans include unlimited scans, Coach, Meal Ideas, GLP-1 mode and Challenges.
Billing

Payments are processed securely by our payment provider. You'll receive an email receipt after each charge. View invoices any time in Settings → Billing.

How to cancel

Open Settings → Billing → Manage subscription → Cancel. You keep Premium until the end of the period you've already paid for. No questions, no retention calls.

Fair usage policy

Verdant is designed for one person. Unlimited means everything reasonable for a single human (typically up to 30 scans / day, hundreds of Coach messages / month). Automated, abusive or shared-account usage may be rate-limited.

Section 16

Troubleshooting

Fix common issues in under a minute.

Login issues
  • Magic link didn't arrive — check spam, wait 60 seconds, request again.
  • Google sign-in popup blocked — allow popups for verdantcoach.com.
  • "Wrong account" — sign out fully, clear cookies, sign in again with the correct email.
  • Still stuck — email support@verdantcoach.com from the email on your account.
Camera permissions

iPhone: Settings → Safari (or Verdant app) → Camera → Allow. Android: Settings → Apps → Verdant → Permissions → Camera → Allow. Desktop: click the camera icon in your browser's address bar. After changing the setting, refresh the page or restart the app.

Upload issues

If a scan stalls: check connection, try again on Wi-Fi, reduce photo size, or use the gallery upload instead of live camera. Photos over 20 MB are automatically compressed.

Incorrect meal recognition

Tap "Edit" on the result and correct the dish name, portion or ingredients. Verdant learns from your corrections. For consistently wrong items, report it from the meal screen — our team retrains on real examples.

Weight logging problems
  • Weight didn't save — pull-to-refresh, then check Weight tab.
  • Wrong unit — Settings → Units → switch kg/lb.
  • Removed a log by mistake — long-press the entry in the history list to restore.
Subscription problems
  • Premium not unlocking after payment — wait 60 seconds, then pull-to-refresh on Settings → Billing.
  • Card declined — try a different card or PayPal in checkout.
  • Refund request — email support@verdantcoach.com within 14 days; see our refund policy.

Section 15

Frequently Asked Questions

Fifty common questions, answered plainly.

  • How accurate is meal scanning?

    Verdant's AI is typically within 10–15% on calories for whole meals, and closer for packaged foods scanned from the label. Accuracy is highest with clear, well-lit, top-down photos. Always treat AI numbers as estimates and edit when you know better.

  • What happens if I forget to log a meal?

    Nothing bad. You can backfill the meal later by tapping the timeline and choosing 'Add past meal'. Verdant prefers honest, occasional gaps over guessed entries.

  • Do I need to log every meal?

    No. Even 60–70% logging is enough for Verdant to spot patterns and coach you. Consistency beats perfection.

  • How do referrals work?

    Share your link from the Referrals card. When a friend subscribes, you get 30 free days added to your subscription and they get an extended trial.

  • How do I cancel my subscription?

    Settings → Billing → Manage subscription → Cancel. You keep Premium until the end of the current billing period.

  • Can I get a refund?

    Yes, within 14 days of purchase. Email support@verdantcoach.com or see our refund policy page.

  • Is my data private?

    Yes. Your data is used only to coach you. We never sell it. See the Privacy page for full detail.

  • Can I delete my account?

    Settings → Privacy → Delete account. All data is permanently removed within 30 days.

  • Does Verdant work offline?

    You can browse your history offline. Scanning, Coach chat and weight sync need an internet connection.

  • Which devices are supported?

    Any modern iPhone, Android phone, iPad, Mac, PC or Chromebook with a recent browser. There's also a home-screen install for app-like behaviour.

  • How do I install Verdant on my phone?

    Open verdantcoach.com in Safari (iPhone) or Chrome (Android), tap Share → Add to Home Screen.

  • Is Verdant safe for people on GLP-1?

    Yes — Verdant has a dedicated GLP-1 Companion Mode with protein, hydration and muscle preservation support. It is not medical advice; always consult your prescriber.

  • Can I use Verdant if I have diabetes?

    Yes for general coaching, but please discuss any dietary change with your clinician first.

  • Does Verdant count carbs?

    Yes — every meal shows carbs, protein and fat, plus fibre and sugar when known.

  • Can I track intermittent fasting?

    Yes. Set an eating window in Settings → Timing and Verdant will coach within it.

  • How is BMI calculated?

    Weight in kg ÷ (height in m)². It's a rough indicator, not a goal.

  • How is my calorie target calculated?

    BMR (Mifflin–St Jeor) × activity factor, adjusted for your goal.

  • How is my protein target calculated?

    1.6–2.2 g per kg body weight, higher when actively losing weight or on GLP-1.

  • Can I change my goal weight?

    Yes — Settings → Profile → Goal weight. Targets update immediately.

  • What does red / amber / green mean?

    A simple verdict on how well a meal supports your goals. Red isn't 'forbidden' — it's information.

  • Can I scan restaurant menus?

    Yes. Photograph the menu and Verdant will rank every dish red/amber/green.

  • Can I scan packaged foods?

    Yes — scan the nutrition label or barcode for the most accurate result.

  • Can I scan a multipack?

    Yes — Verdant detects multi-packs and shows per-unit nutrition.

  • Does Verdant work for vegetarians and vegans?

    Yes. Set your dietary preference in Settings and Meal Ideas + Coach will respect it.

  • Can Verdant suggest meals from what's in my fridge?

    Yes — Meal Ideas → 'What's in my fridge?' and take a photo.

  • How do challenges work?

    Pick a challenge, complete the goal each day, build a streak, earn a badge. Long streaks unlock subscription rewards.

  • What is a sugar bag?

    A visual showing each kilo of fat as a 1 kg bag of sugar — a tangible way to feel progress.

  • Why has my weight stalled?

    Plateaus are normal. Verdant detects them after ~14 days and suggests a small adjustment.

  • How often should I weigh myself?

    Once a week is plenty. Daily is fine if it doesn't stress you.

  • Do meals have to be photographed?

    Photos are easiest, but you can also describe a meal in text and Verdant will analyse it.

  • Can I edit a meal after scanning?

    Yes — open the meal and tap Edit. Your corrections train your personal model.

  • How is hydration calculated?

    Roughly 30–35 ml per kg body weight, plus extras for exercise or GLP-1.

  • Can I log other drinks as water?

    Tea, coffee and sparkling water count. Sugary drinks log separately.

  • What is the Coach?

    An AI chat that knows your profile, history and patterns — your private nutrition advisor.

  • Is the Coach a real person?

    No, it's an AI. Behind it our team monitors quality and writes the behaviour playbooks.

  • Can Verdant replace a dietitian?

    No. It's a coaching tool, not a clinical service. For medical conditions, see a qualified professional.

  • Will Verdant judge what I eat?

    Never. The tone is calm, non-judgemental and behavioural.

  • What if I binge eat?

    Log honestly. Verdant won't shame you and will look at the week, not the day. If binge eating is recurring, please speak to a clinician.

  • How do I share my progress?

    Tap any milestone or share card and choose WhatsApp, email or photo download.

  • Can I export my data?

    Yes — Settings → Privacy → Export my data. You'll receive a CSV by email.

  • Which languages are supported?

    English at launch. More languages are on the roadmap.

  • Does Verdant track exercise?

    Light tracking via activity level and challenges. Full workout tracking is on the roadmap.

  • Can I connect Apple Health or Google Fit?

    Health integrations are rolling out — check Settings → Integrations.

  • Why is my calorie target different from another app?

    Different apps use different formulas. Verdant's targets are conservative and goal-aligned, not just maintenance.

  • Can two people share an account?

    Please don't — meals and weight would mix and the Coach would lose accuracy. Each person needs their own account.

  • Is there a family plan?

    Not yet — referrals are currently the best way to share Verdant with family at a discount.

  • What happens after my trial ends?

    You'll be invited to subscribe. If you don't, your account remains with limited scans.

  • How do I contact support?

    Email support@verdantcoach.com. We aim to reply within one working day.

  • How do I report a bug?

    Settings → Feedback → Report a bug, or email support with screenshots.

  • Where can I see new features?

    The Verdant blog and the in-app 'What's new' card on the dashboard.

Need a printable copy?

A full PDF of this guide is available — email us and we'll send it over.

Request the PDF